Terms and Conditions

The terms that govern our working relationship.

Last updated: 21 March 2026

These Terms and Conditions (“Terms”) govern the provision of web design and related services by ACJ Creative Pty Ltd (ABN 14 689 359 304) (“we”, “us”, “our”) to clients (“you”). By engaging our services or making a stage payment, you agree to these Terms.

1. Services

We provide web design and development services as described in the package or proposal agreed between us. The scope of work is defined by the package selected or a written proposal confirmed by both parties.

Any work outside the agreed scope is a variation and will be scoped and priced separately before work begins.

2. Payments

Stage payments

Each project stage is invoiced in advance. Work on a stage begins upon receipt of the stage payment. Paying a stage invoice confirms your agreement to proceed with that stage.

Variations

Variation work (changes outside the agreed scope) will be quoted in advance. Approval of a variation quote constitutes agreement to pay the additional fee.

Late payment

If payment is not received within 14 days of the invoice date, we reserve the right to pause work until payment is made.

Payment methods

We accept payment by direct bank transfer or such other methods as agreed in writing.

3. Client responsibilities

To allow us to complete your project on time, you agree to:

  • Provide all required content (text, images, logo, branding) within the timeframes agreed at project kickoff
  • Respond to requests for feedback, approvals, and decisions within a reasonable time (typically 5 business days)
  • Ensure that any content you provide does not infringe third-party intellectual property rights

Delays caused by late content or feedback may push back the project timeline. We are not responsible for timeline overruns caused by client delays.

4. Revisions

Each project stage includes a reasonable number of revision rounds as discussed at kickoff. Revisions are changes to the agreed design or copy within the original scope.

Requests for new features, additional pages, or significant redesigns after work has commenced are variations and will be priced accordingly.

5. Intellectual property

Upon receipt of full payment, you own the website and all original content created specifically for your project. We will provide you with the complete source code and any associated assets.

We retain the right to display the completed website in our portfolio and to describe the project in marketing materials, unless you request otherwise in writing.

Third-party software, fonts, libraries, and assets used in your project are subject to their own licences. We will inform you of any third-party components and any restrictions on their use.

6. Hosting and domain

Where a package includes a live domain and free hosting:

  • Domain registration is arranged on your behalf and ownership is held by you
  • Hosting is provided via a third-party platform (such as Cloudflare Pages or Netlify) at no ongoing cost
  • You accept that hosting performance and availability are subject to the third-party platform’s own terms

Where you choose to self-host after project completion, we will assist with the initial transfer but are not responsible for ongoing hosting performance.

7. Ongoing maintenance

Where you engage our Site Management service ($99/month):

  • The service covers content updates, minor changes, and issue response as described
  • Either party may cancel this service with 30 days written notice
  • Cancellation does not affect your ownership of the website
  • The monthly fee is charged in advance

8. Warranties

We warrant that:

  • The website will function as built at the time of handover
  • We have the right to use all components and assets incorporated into your site

We do not warrant:

  • Any particular search engine ranking or traffic outcome
  • That the website will be free from errors in perpetuity — the web platform changes over time
  • That third-party services integrated into your site will remain available or unchanged

9. Limitation of liability

To the maximum extent permitted by law, our liability to you for any claim arising out of or in connection with the services is limited to the total fees paid by you for the relevant project.

We are not liable for indirect, consequential, or incidental loss, including loss of business, revenue, or data.

Nothing in these Terms limits rights you may have under the Australian Consumer Law.

10. Cancellation

If you cancel a project after a stage payment has been made and work on that stage has commenced:

  • Stage payments are non-refundable once work has begun
  • You will be invoiced for any work completed beyond the value of the stage payment, based on our standard hourly rate
  • We will provide you with all work completed to that point

If we are unable to complete a project for reasons within our control, we will refund a fair portion of any fees paid for uncompleted work.

11. Confidentiality

We will treat any confidential business information you share with us as part of the project as confidential and will not disclose it to third parties without your consent.

12. Governing law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

13. Contact

If you have questions about these Terms:

ACJ Creative 32 Carnegie Loop, Cooloongup, Western Australia 6168 Email: owen@acjtech.com

These Terms may be updated from time to time. The version in effect at the time your project commences applies to that project.